December 31, 2020 Comments are off

consumer act refund philippines

By Franchette M Acosta, senior partner, V&A Law. ARTICLE 2. Short Title - This act shall be known as the "Consumer Act of the Philippines". Send letters to The Consumer, Lifestyle Section, Philippine Daily Inquirer, 1098 Chino Roces Ave. cor. Declaration of Basic Policy-It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. Go back to where you made the purchase. Section 5 of the Federal Trade Act. E: fm.acosta@thefirmva.com On December 19, 2017, the Gift Check Act of 2017 (Republic Act No. Repairs, replacements and refunds are known as remedies. 10962) was signed into law. Calmly and accurately explain the problem and what action you would like taken. "The Consumer Act of the Philippines" REACTION/COMMENTS: It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. Identify the problem and what you believe would be a fair settlement. The Consumer Protection Bureau enforces a section of the Federal Trade Commission Act known simply as “Section 5”. You can ask for a remedy under the Consumer Guarantees Act (CGA). You should be able to get a repair, replacement or refund if: products or services don't do what they are meant to, or are defective; products or services are different from their description, eg on packaging or in advertising Republic Act 7394 (RA 7394) is the "Consumer Act of the Philippines" which was promulgated on July 15, 1992. Dalaten said that on the “No Return, No Exchange” policy, consumers can avail of the remedies only when products are found to be defective and “change of mind” is not covered under the Consumer Act of the Philippines. transaction covered by the Consumer Act of the Philippines (R.A. 7394) through electronic means under the E-Commerce Act (R.A. 8792) WHEREAS, Republic Act No.7394, otherwise known as the Consumer Act of the Philippines, declares that it is the policy of the State to protect the interests of the The preamble of the law reiterates government policy of protecting and promoting consumer welfare and establishing standards of conduct of business. 7394 What is R.A. 7394? • RA 7394 is the Consumer Act of the Philippines which took effect on July 15, 1992 It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. In instances not dealt with above where a consumer returns an item to the supplier, the return will be dealt with in terms of the supplier’s own returns policy. The rights of return in terms of the Consumer Protection Act are in addition to any other right in law between a supplier and consumer to return goods and receive a refund. A: Pursuant to the Implementing Rules and Regulations of R.A. 7394, or the Consumer Act of the Philippines, specifically Title III, Chapter 1, Rule 2, Section 7 of Department Administrative Order (DAO) No. Republic Act No. Consumer Act of the Philippines What can a consumer do if he has a complaint? The objectives of this Act is all focused to the welfare, protection and rights of all the consumer in the Philippines. Gather documentation regarding your complaint. This section of the FTC outlines that consumers should be treated fairly, and not deceived or put at risk due to unfair or deceptive acts performed by businesses. 3. 4. 2. 1. 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